The House Rules

• First timers: All dogs must complete an Evaluation Day or Retest Day before being eligible for daycare services.

• Included with the cost of Overnight Boarding: Feeding of owner provided meals, administration of owner provided medications (no injections), and both daytime and overnight care per each 24 hour increment. Not included: additional daycare costs will apply for any daytime care past the 24 hour mark on check-out day.

• 5pm check-in: All overnight boarding dog are required to check-in no later than 5pm, however we ask that you carefully consider your dog’s familiarity level with Dog Days while planning their stay with us and if they would benefit from an earlier check-in time. We may recommend or require an earlier check-in time if your dog is extra bouncy or is not yet an overnight boarding pro or has not seen us recently. This is so they can get re-acclimated to our environment and have some playtime with friends and bonding with our team before bedtime and prevent any midnight shenanigans!

• Cancellation Policy: We require cancellation notice by phone, email, or in person for daycare and boarding at minimum 24 hours in advance. If you should cancel less than 24 hours in advance, there is a late cancellation fee of $20 per dog for daycare or a fee of $50 per dog for overnight boarding. For overnight boarding reservations that overlap a Surge Fee Date, the fee is 50% of your entire reservation estimate. To avoid these fees, please cancel your reservation at least 24 hours in advance! To give your spot to another client on our waitlist, please cancel as early as possible.

• Meals: All food must be packed into airtight, non-breakable (no glass/ceramic/etc) containers and labeled with pet’s first and last name as well as the date you are dropping off. Ziploc bags, tupperwares, etc, are fine. Foods that must be kept refrigerated or frozen are acceptable.

  We STRONGLY recommend packing food in individual portions. Please note that individually portioned meals are the most accurate and reliable way to ensure your pet will receive exactly what you intend. Your at-home portioning system may not be the same as ours!

• Unaccepted food items: The following foods and treats will not be accepted: rawhide chews, Greenies, nylon chews, or any other foods known to be toxic or present a choking/impaction hazard to canines. We accept and encourage raw or home-cooked diets for dogs!

• Mealtimes: Approximate meal times are at 6am, 12pm, and 6pm. Your dog is not required to be fed at all meals. Dogs that are normally free-fed at home will be offered food at all three mealtimes. If your special-needs dog has serious health conditions and is required to be fed at a different time, just let a staff member know.

• Feeding: All dogs are fed individually and at their comfort level. Most of our clients are crate-trained and feel more comfortable eating in a crate, but for those who are not, they are fed separately in an empty room with a human to keep them company.

• Need food?: If for some reason your dog does not have food or has run out, we will contact you to see if you would like to purchase food from our lobby store or use a house meal.  If we are unable to get in contact with you in time for your dog’s meals, you will be automatically charged for house food. House meals are $3 per meal and vary in brands, so please ask a team member if you would like to know what brand.

• Sleeping arrangements: Dogs from the same family that are placed into different play groups during the day will be attempted to be placed together at night as much as possible.

• Don’t lose your stuff!: Any additional items provided (food, leash & collar, toys, beds, blankets, etc) must be labeled with dog's name and last initial. Food should be in an air-tight, resealable container. 2 personal items (toys, blankies, etc) are permitted, but can only be offered when separated from all other dogs.  We do not accept oversized items like large beds. We are not responsible for any lost items, so please don't send your favorite things!

• Forgot to get your dog?: If dogs are still present upon closing on the day they were originally scheduled to be checked out for daycare or overnight boarding and we have not heard from you, they will be boarded for an additional night at double the cost of normal overnight boarding, with all charges (boarding, house meals, etc) at the expense of the owner.

Boarding Packages

Overnight boarding package gives you discounted credits for nights of overnight boarding to be used at your convenience, significantly reducing the price of each night. These credits can be applied to all dogs in a single household. Overnight boarding packages expire 365 days after the first night is used and are non-refundable and non-transferable to other services. Additional daycare costs will apply for any daytime care past the 24 hour mark on check-out day.

SURGE FEES

During certain peak times of the year, all daycare services will be an additional $6/day and overnight boarding services will be an additional $10/night..  These Surge Fees apply to daily/nightly rates, daycare & overnight boarding packages, Unlimited subscribers, and discounted/complimentary daycare & overnight boarding.

They are subject to change each year.

2024 Surge Fee Dates

President's Day 2/16 - 2/19

Spring Break 3/29 - 4/7

Memorial Day Weekend 5/24 - 5/27

Independence Day Weekend 6/28 - 7/7

Labor Day Weekend 8/30 - 9/2

Veteran's Day 11/8 - 11/12

Thanksgiving 11/22 - 12/1

Winter Holidays 12/13 - 1/2